User Review( vote)
Royal Panda Casino, launched in 2014, is quite young for a casino. However, it has quickly cemented its roots in the online casino scene, thanks to the experience of the casino’s founders who have been in business with high stakes in iGaming for years.
In the proceeding years, a lot of people have come to use their website, with support for 26 different countries around the world. Known to be ‘internationally focused’, Royal Panda Casino was created to bring a sense of creativity and variation to the online gambling market.
But how does its original mission align with what we find today? Here at Slots-777, we aim to give an independent and all-around overview of what the casino in name has to offer. We’re determined to bring more light to the iGaming scene, and we’re here to offer a guide to the online gaming world at large, and we’ve got the answers you’re looking for about Royal Panda and the way it operates.
So, with all that in mind, here’s our review of Royal Panda Casino, fully in depth in a variety of areas. If you’re unsure about anything that Royal Panda has to offer, and how trustworthy they are as an online casino, we’ve got it in detail below.
Our Trust Rating
Let’s start with how much we trust the Royal Panda Casino – is it a scam? It’s a very common question, and one we find asked a lot on Google, so it only makes sense to start with it. And let’s not forget, Royal Panda was named as the Best Live Casino back in 2019! But we shouldn’t be distracted by the shine of an official award; how is the casino licensed in the first place?
Well, Royal Panda Casino has an official license from the MGA (Malta Gambling Authority), meaning it’s fully licensed to operate as an online gaming entity. The online casino is also fully eCOGRA (e-Commerce Online Gaming Regulation and Assurance) tested and rated, meaning the casino software and RTP is fully investigated and assured by an independent adjudicator.
However, the casino is no longer authorised to operate within the UK, and all UK customers had to clear out their accounts by the 31st of January this year (2020).
Why Does Royal Panda Casino No Longer Operate in the UK?
Whilst this may come as a sign of an insecure casino website and operator, any customers who did not manage to clear their accounts by this point could still reach out to customer service. All in all, it would seem such an action occurred due to Brexit, and withdrawing from the UK market is something a lot of well known and renowned casino sites have decided to do in recent memory. Instead, UK customers are directed towards the sister site, LeoVegas.
Who Owns Royal Panda Casino?
Knowing who’s behind the scenes of your favourite online casinos is a big part of coming to enjoy an online gaming website. Brand names and brand awareness is a big part of attracting a reliable customer base, and we want to be sure they’re following the crowd here.
After all, if you recognise the name, you’re going to trust the website you’re using, thanks to their established history and reputation in the scene. And thankfully, the owners of Royal Panda Casino, as we mentioned above, have a long history in the iGaming scene. Being Dutch in origin, they operate under the corporate license of LeoVegas Gaming p.l.c., which was granted in 2018.
The website is available in a variety of languages, including English, Spanish, German, Portuguese, Finnish, Chinese, Norwegian, and Japanese. It’s very much an international entity that players from around the globe can use and enjoy, and the casino prides itself on being capable of international business, welcoming players from all over the globe. From our viewpoint, this is a very positive stance to take, and one we welcome here at Slots-777. It definitely ensures that the player pool is diverse, and the website has different peak times for each and every country.
How is the Online Security?
Similarly, the online security the casino offers is top notch, and it was clear to us through our extensive use of the site. Listed clearly in their terms and conditions, Royal Panda uses ‘advanced’ encryption systems to ensure no customer data is left on or leaked through the site.
With a bit of digging, we found that this encryption system is 256-bit, and Royal Panda makes good use of a TLS 1.2 RSA key as well. With support from Comodo Group, a well known and top security provider, your personal details (including credit/debit card details) are unlikely to fall into the hands of a hacker.
What is Their Customer Support Like?
Customer support is an important feature of an online casino, thanks to the personal and sensitive nature of the activities that occur on the site. And for Royal Panda Casino, the customer service seems to be up to scratch. The customer support, for a 24/7 website, operates at all hours, which can make finding a prompt and efficient answer to all your problems quite easy to get. Whether you want to call, email, or use the inbuilt live-chat option, you should be able to get in touch with a customer support agent at little notice.
However, some customers have found some issues with the customer support option, with potential long waiting times, and seeing as you’ll be talking to another human on the other end of the line, the quality in the interaction may vary. Some customers also report having to undergo lengthy and in depth vetting processes to ensure their personal information is correct, which can be very tedious and unsettling for a lot of players.
What do we think of the controversy here? If you have an issue with the website, you should always reach out, and test the waters for yourself. Of course, whenever you use a customer support option, your mileage may vary, so make sure you keep this in mind.
What About GambleAware Limits?
Don’t worry, Royal Panda also allows players to set both a deposit and play limit, in terms of both how much you can deposit at once, how much you can wager per bet, and what games you can and can’t play after a certain period. The site can also be set up to kick you out of a session after a certain amount of money is lost.
For people aware of just how carried away they can get with such online games, these limits can prevent them from playing with money or time they don’t have. Similarly, only players of 18 years of age or over are allowed to use the site, and this warning is frequently reminded to you.
What are the Deposits and Payouts Like?
We admire the amount of different deposit and payout options on Royal Panda, and it’s very easy to get to grips with the system as soon as you log on. All deposit and payout options are made through official, rated vendors.
Multiple payment methods are available via Royal Panda Casino, and you’re sure to have an account with at least 2 or 3 of them. Of course, you can use a VISA or Mastercard account, but you can also use online payment services, such as Skrill, NETELLER, AstroPay Card, and Paysafecard, amongst many others. All deposit options are instant, so you’ll be able to play as soon as you press the confirmation button.
The withdrawal options are a little less varied, but there’s still some very popular options on the tray – Skrill, VISA and Mastercard, NETELLER, and direct and fast bank transfer. For the bank transfer or card transfer options, you’ll have to wait between 1 and 5 days for the money to reach your account. With the online options, the money will be in your account in an instant.
So, What’s Our Trust Rating?
So, Royal Panda Casino – it’s a site you can trust, and we’re sure of it! After all, it’s big in the iGaming scene for a reason – it’s trustworthy, has a lot to offer, and is a good place to start for both beginner gamers and experienced gamblers alike. In terms of safety and security, we’re giving Royal Panda Casino a full 5 stars!
The Games on Offer
The games an online casino offers is always going to be the number one thing people find attractive. When you sign up with an account, you want to know you’re going to have fun with this particular casino, and to have fun, you need to have many different games to ping back and forth across. Not to mention, when you have a good selection of games on hand, you’ll increase your chances of winning big, so don’t be afraid to dip your toes into all the different prize pools on offer.
And Royal Panda Casino has a lot to offer. Royal Panda themselves tell us that they’ve ‘hand picked the best casino games around’, and we’re here to attest to that. After all, on the website alone you can find about 600 different casino games. Yes, that’s about 600 different games
Within these is a nice mix of slot games, progressive jackpot games, table games, and live casino games. It’s these huge variety of different games that have ensured Royal Panda is a popular casino for a lot of players – indeed, the slot games alone make up between 85% and 90% of all the games currently available. If you’re a slot fan, this is definitely a site for you!
What Kind of Slot Games are Available?
You can play all kinds of slot games in a variety of categories, based on what kind of style or aesthetic you like. There are various different categories, including adventure games, fruity slots, and Asian inspired slots; no matter what kind of game you like to immerse yourself in, there’s a good chance you’ll find a favourite slot sooner rather than later. From our experience of these three categories, we were very impressed by the designs and themes of the games, and we found them to be the most popular of the bunch.
Similarly, the table games on offer are a perfect option for those for fans of strategy games. For example, the roulette game options alone come with 3 different rule sets, based on where the roulette comes from – American Roulette, French Roulette, and European Roulette. Based on which type of Roulette you’re playing, you have a better chance of winning a big profit, which is just one example of what makes this casino a great option for those looking for a high RTP percentage.
Are There Any Sports Betting Options?
Yes! Both traditional sports and esports opportunities are on offer through the Royal Panda Casino, and there’s a good mix of sports for customers to bet on via the dedicated tab. From popular sports such as Football, Basketball, and Tennis, you also have the chance to bet on the more uncommon sports, such as Squash, and Greco-Roman Wrestling too.
Is the Royal Panda Website Easy to Use?
From what we experienced of it, yes! Royal Panda have put together a great website that’s very user friendly, across all pages. It has plenty of clearly defined tabs for you to explore, and the information is easy to scan through, thanks to the use of the formatting.
As we noted above, both the visual design and sound design of the games on offer are high quality and high definition, meaning it’s very attractive to the senses without being too overbearing. We certainly enjoy all of the features on offer via the website, especially as all games are web hosted, which means you won’t need to download a thing while you’re playing.
For example, there are a lot of features on offer that a lot of other online casinos don’t seem to have – one such feature is ‘Hot and Cold’, which tells you which games have paid out depending on the time frame you input and the amount of money you’re looking to win. You also have the chance to use a ‘Split Screen’ feature, allowing you to play multiple (and up to 4) different games at the same time. No longer will you have to open up multiple tabs to do the same thing, and that makes using the website a lot more efficient than others on the market!
The Bonuses on Offer
Bonus offers are a big draw for customers, especially people looking for welcome bonuses or a way to make some free money whilst they bet. On the Royal Panda website, we find that the bonuses on offer tend to be above average – there’s something to really get excited about here. From a Welcome Bonus, to Free Spins (only available on certain games, and you load up 10 free spins when you first sign up), to a No Deposit Bonus, and indeed, a loyalty program, there’s every type of bonus available for players here.
When you first sign up to Royal Panda, the deposit you put down will be matched by a 100% incentive, meaning if you put down £/$/€10, you’ll have £/$/€20 to play with, and if you put down £/$/€100, you’ll get £/$/€200, which is the max cutoff point. With a second deposit, you’ll receive 50% bonus funds, and on the third deposit, you’ll receive another 50% bonus. This can seem like a very generous offer upfront, and it’s something you’ll be hard pressed to find at other online casinos.
However, the bonus program can be a little tricky to fulfil, thanks to the 35x wagering requirement. Any amount you put down will only be rewarded with the select bonus after you’ve met the 35 times rollover – even at the highest amount, if you’re not lucky in game, that could mean you’ll be depositing money for a while before you see any bonus cash come your way.
So, while the bonus offers might seem generous, especially for such a young casino, we’re not too fond of how misleading the welcome bonuses above can seem. All in all, make sure you read the fine print.
The loyalty program alone, known as Loyal Panda, deserves a special mention too. You get 149 points simply when signing up to the website, and just one more point earned through playtime will ensure you can unlock the first loyalty reward. And no matter if you win or lose a bet, you’ll still earn loyalty points. This is something we haven’t seen a lot around online casinos, and it’s a very enticing offer that is certain to keep people coming back for more, for very good reasons – you can get both high value, tangible prizes, as well as extra cash.
You can also guarantee that Royal Panda Casino will run promotions around the holiday, namely at Christmas time – their Christmas Wonderland promotion is popular for good reason, thanks to the daily offers customers get to unwrap from the beginning of December.
What’s the RTP Like?
RTP (Return to Player) percentage is a big part of the gambling dream. We all think about winning big on the stakes, or striking it big on the slots, and knowing you’re using a website that allows for a high percentage of money coming back to you (based on what you put into a game), ensures you’re going to use an online casino website for a long time to come.
At Royal Panda Casino, the RTP percentage for slot games seems to average out at between 95% and 97%, which is slap down in the middle of the average for online slots, balancing out between 93% and 99%. Slot games are always going to be the best type of online game for you to bet on, especially compared to more traditional games such as Roulette, where the RTP average is between 94% and 97%.
It can be much harder to work out how games outside of these two categories will average their RTP percentage – it usually depends on both strategy and luck, which is one of the main reasons why gambling is so exciting, and considering the range of games available at Royal Panda, it’s next to impossible to come up with a precise calculation for total RTP percentage for this website alone, but it seems to encroach on 94%.
The Royal Panda App
And then we come to the gaming on the go portion of our review – Royal Panda Casino has an app for their customers to make good use of, available on all markets. If you download the app, you’ll have access to about 170 mobile games that are just as high quality as their website counterparts.
Able to play both in app and through a mobile web browser, the structure of the mobile games are simple, and they’re easy to search through. You can even save your favourite games right from your homescreen, which is an accessibility bonus we like a lot.
Our Overall Rating
All in all, we’re quite fond of Royal Panda Casino, thanks to how they operate, where they operate, and the quality of the offers available through the website for both new and existing customers. However, we have found a couple of drawbacks that, depending on your style of play, and what you’re looking for from a casino, could make or break your opinion here.
Their bonuses are premium, if a little difficult to understand, and their game variation is one of the best we’ve ever seen. Their customer support issues may detract from the score a little, but overall, we’re pleased with what we’ve experienced.
Most of all, we’ve found that Royal Panda Casino has done a lot to stay true to its original mission of ensuring there’s a new kind of online casino out there for people to use. And because of this, we’re giving it a 4 out of 5 stars total rating.